1. Acceptance of Terms

By accessing or using this website, placing an order, or otherwise interacting with our services, you acknowledge that you have read, understood and agree to be bound by these Terms, as well as our Privacy Policy . If you do not agree, please do not use this website.

2. Eligibility & Account

You must be at least 18 years of age and capable of entering into a binding contract under applicable law to use this website or place an order.

Where registration or an account is required, you agree to provide accurate, current and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

3. Use of the Website

You agree to use the website only for lawful purposes and in accordance with these Terms. You shall not:

• Use the website in any manner that could damage, overburden or impair it;
• Upload or transmit any content that is unlawful, defamatory, obscene, harmful, or infringes any intellectual property or privacy rights;
• Attempt to gain unauthorized access to any part of the website or our systems;
• Engage in any fraudulent, abusive or otherwise objectionable activity.

4. Products, Pricing & Taxes

All products listed on the website are subject to availability. We reserve the right to modify, discontinue or limit quantities of any product or offer at any time without prior notice.

Prices displayed on the website are in Indian Rupees (INR) and are exclusive/inclusive (as specified at checkout) of applicable taxes unless stated otherwise. We reserve the right to change prices at any time; however, the price applicable to your order will be the price in effect at the time of order confirmation.

In case of any technical or typographical error in pricing or product information, we reserve the right to cancel or refuse any orders placed for that product, even after the order has been confirmed. Any amounts paid will be refunded in such cases.

5. Shipping & Delivery Timelines

We aim to process and dispatch all confirmed orders at the earliest. Our standard delivery timeline is:

• Standard Delivery: Typically within 1–7 days from the date of order confirmation, depending on your location, product availability and courier partner timelines.

Any delivery timeline shown on the product page, cart or checkout is an estimate and not a guaranteed commitment. Delays may occur due to unforeseen logistics issues, weather conditions, public holidays, strikes, or service disruptions on the part of our delivery partners.

We may offer free shipping or chargeable shipping based on order value, delivery location, promotions or ongoing policies. The applicable shipping charges (if any), delivery options and availability will be displayed at checkout.

Once your order is shipped, you may receive tracking details via email, SMS or WhatsApp (where applicable), using which you can track the status of your shipment.

6. Returns, Cancellations & Refunds

Returns, cancellations and refunds (where applicable) will be governed by our returns and refund rules as specified on the website or communicated to you at the time of purchase. Please refer to the specific policy or product page for details before placing an order.

• You may request a return or replacement where permitted under the applicable product policy and within the stipulated time period mentioned on the product page or in the returns/refund rules.
• Refunds, where approved, will be processed to the original payment method, or as store credit, typically within the timelines communicated in the relevant policy or notification.
• Certain products may be non-returnable or non-refundable for hygiene, food safety, customization or regulatory reasons. Such conditions will be specified on the product page where possible.

7. Payments & Third-Party Gateways

We may use one or more third-party payment gateways and service providers to process online payments (for example, credit/debit cards, net banking, UPI, wallets). By providing your payment information, you authorize us and our payment partners to process and store such information as necessary to complete your transaction.

While we take reasonable care to ensure secure transactions, we are not liable for any unauthorized access, breach of security or misuse of data that is beyond our reasonable control and lies with third-party systems or networks.

Your use of any third-party payment service may also be subject to the terms and conditions and privacy policies of those third parties.

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, icons, images, product photographs, audio clips, video clips, digital downloads, data compilations and software, is the property of R&N GROWCERS LLP / Nanihaal or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any material on our website, except as necessary for your personal, non-commercial use or as expressly permitted by us in writing.

9. Privacy

Your use of the website is also governed by our Privacy Policy . By using the website, you consent to the collection, use and disclosure of your information in accordance with that policy.

10. Limitation of Liability

To the maximum extent permitted by law, R&N GROWCERS LLP / Nanihaal, its directors, employees, affiliates and agents shall not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, data or goodwill, arising out of or in connection with your use of the website or purchase of any products.

In no event shall our total liability to you for all claims arising out of or relating to these Terms or your use of the website exceed the amount actually paid by you for the specific product giving rise to such claim.

11. Indemnity

You agree to indemnify, defend and hold harmless R&N GROWCERS LLP / Nanihaal and its directors, employees, agents and affiliates from and against any and all claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in any way connected with your breach of these Terms or your use of the website.

12. Prohibited Uses

Without limiting anything else in these Terms, you agree not to use the website or our services for:

• Any unlawful or fraudulent purpose;
• Promoting or selling prohibited, illegal or infringing goods or services;
• Uploading or transmitting viruses, malware or any other harmful code that may damage or interfere with the operation of the website or other users’ devices;
• Violating any applicable laws, regulations or third-party rights, including privacy and intellectual property rights.

13. Changes to These Terms

We reserve the right to revise or update these Terms at any time. Any changes will be effective when posted on this page with a revised “Last updated” date. Your continued use of the website after such changes constitutes your acceptance of the updated Terms.

14. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

You agree that the courts at New Delhi, India (or such other jurisdiction as may be specified by us on the website from time to time) shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms or your use of the website.

15. Contact Us

If you have any questions or concerns regarding these Terms, shipping & delivery timelines, or any other aspect of our services, please contact us at:

R&N GROWCERS LLP (Nanihaal)
Email: customercare@nanihaal.in
Phone / WhatsApp: +91 9810709552
Website: https://nanihaal.in