Return Policy

🔄 Nanihaal — Returns & Refund Policy

We want you to have a smooth and enjoyable shopping experience at Nanihaal. If for any reason you wish to return a product, please read the details carefully before making a purchase or requesting a return.

📅 Return Window

  • We have a 3-day return policy from the date of delivery.

  • Returns are accepted only on unopened and unused items.

🎁 Condition of Products for Return

To be eligible for a return:

  • Product must be unused and unopened.

  • Product must be returned in its original packaging.

  • A copy of the original invoice must be sent along with the product.

  • Please ensure safe and secure packing for return transit so the original packaging is not damaged.

Nanihaal reserves the right to reject any return request if:

  • The product packaging is opened or altered

  • The product shows signs of use

  • The returned item is damaged due to improper packing

🚚 Return Shipping Charges

  • Return shipping costs must be borne by the customer.

  • After we receive and inspect the returned product, a refund will be issued minus shipping charges.

💳 Orders Using Coupon Codes / Discounts

  • Orders placed using coupon codes or special offers cannot be exchanged under any circumstances.

  • For products purchased on discount, refunds will be issued as Nanihaal store credit / gift coupons, which can be used on future purchases.

💰 Refund Method

  • For products bought on MRP (no discount):

    • Refund will be issued via the same mode of payment used during purchase.

    • If paid by Credit/Debit Card, Net Banking, UPI or Wallet, the same will be refunded to that payment source.

  • Refunds will be processed only after the returned goods reach us and pass quality inspection.

🔁 Final Decision Clause

All returns are evaluated on a case-by-case basis.
The final decision for approval or rejection of a return request rests with Nanihaal.

📝 Important Reminder

We request the customer to carefully check the order and delivery details before initiating a return. Most issues are resolved via support without the need for a return.

For any return or support-related assistance, you may reach us at:
📧 customercare@nanihaal.in
📞 / WhatsApp +91 9810709552