Privacy Policy

Last updated on March 19th, 2024

Introduction to Privacy Policy

Information we collect and how we use it

We collect, receive and store your Personal Information...

We collect, receive and store your Personal Information. If you provide your third-party account credentials ("Third Party Account Information") to us, you understand that some content and information in those accounts may be transmitted to your account with us if you authorise such transmissions and that Third Party Account Information transmitted to us shall be covered by this Privacy Policy. You may opt to not provide us with certain information, however that will restrict you from registering with us or availing some of our features and services.

We use commercially reasonable efforts to ensure that the collection of Personal Information is limited to that which is necessary to fulfill the purposes identified below. If we use or plan to use your information in a manner different than the purpose for which it is collected, then we will ask you for your consent prior to such use.

The Personal Information collected will be used only for the purpose of enabling you to use the services provided by us, to help promote a safe service, calibrate consumer interest in our products and services, inform you about online offers and updates, troubleshoot problems, customize User experience, detect and protect us against error, fraud and other criminal activity, collect money, enforce our terms and conditions, and as otherwise described to you at the time of collection of such information.

Account information of Merchants

If you create an account to take advantage of the full range of services offered on Razorpay...

If you create an account to take advantage of the full range of services offered on Razorpay, we ask for and record Personal Information such as your name, email address and mobile number. We may collect and store your Sensitive Personal Data or Information (such as any financial information including inter alia credit card, debit card details, bank account and know your customer ("KYC") documents as per RBI regulations and any other information as may be applicable) that the User may opt to save in the User account created with Razorpay]. We use your email address to send you updates, news, and newsletters (if you willingly subscribe to the newsletter during signup, or anytime after signup) and contact you on behalf of other Users (such other Users who send you friend requests, personal messages, or other social collaboration based events). [If you do not want to receive communications from us that are not relevant to you or your use of our services, please click on the unsubscribe link provided at the bottom of such e-mails sent to you by us. We use your mobile numbers to send you transaction alerts and SMS alerts based on your preferences. If you do not wish to receive such SMSs from us, please notify us at razorpay.com/support to stop receiving SMSs from us. Razorpay assures that your Personal Information will not be made public or sold to any third party.

The User shall have an option to erase any information provided by the User including Personal Information. If a User opts for the said option of erasure, Razorpay shall delete all stored information of the User from its servers.

Customer Information

We also store customer information...

We also store customer information of customers such as address, mobile number, Third Party Wallet details, Card Details and email address making payments through Razorpay checkouts. However, only when customer chooses to share the information on the businesses powered with Razorpay applications we share the information to respective businesses. However, Razorpay is not liable in any way for any misuse of this information by the business or people related to the businesses to whom the information is shared by the customer.

Activity

We record information relating to your use of Razorpay...

We record information relating to your use of Razorpay, such as the searches you undertake, the pages you view, your browser type, IP address, location, requested URL, referring URL, and timestamp information...

Cookies

We send cookies to your computer...

Enforcement

We may use the information we collect...

Transfer of information

We do not share your Personal Information with any third party apart from financial institutions...

Links

References on this Website to any names, marks, products or services...

User access of Personal Information

As a registered Razorpay User...

Security

Your account is password protected...

Terms and modifications to this Privacy Policy

Our Privacy Policy is subject to change at any time without notice...

Applicable law

Your use of this Website will be governed...

Complaints and Grievance Redressal

Acceptance Details