1. Scope of this Policy

This Policy applies to information collected through our Website, including when you browse products, place orders, sign up for newsletters, contact us, or use any other services we make available online. It does not apply to any third-party websites or services that may be linked from our Website.

2. Information We Collect

We may collect the following categories of information from you:

2.1 Information you provide directly

• Contact details: name, email address, phone number.
• Shipping & billing details: address, PIN code, city, state, country.
• Account information: username, password and other details if you create an account on our Website.
• Communications: information you share when you contact us (via our contact form, email, phone, WhatsApp or social media), feedback, survey responses and other messages.

2.2 Information collected automatically

When you visit our Website, certain information may be collected automatically, such as:

• IP address and approximate location;
• Device type, browser type and version, operating system;
• Pages viewed, time spent, clickstream data and referring URLs;
• Technical information required for site performance, security and analytics.

2.3 Payment-related information

When you make a purchase, you may be required to provide payment information (such as card details, UPI details, wallet details, etc.). These details are processed directly by our third-party payment gateway provider(s), such as Razorpay, and are not stored in full by us. Limited transaction-related information (like transaction ID, payment status, mode of payment) may be stored by us for order and accounting purposes. :contentReference[oaicite:2]{index=2}

3. How We Use Your Information

We use your personal information for purposes including (but not limited to):

• Processing and fulfilling your orders placed on the Website;
• Providing shipping, delivery and customer support services;
• Improving our Website, products, services and user experience;
• Sending order confirmations, shipping updates and important service-related communications;
• Informing you about offers, promotions, new products or updates, where you have consented or where permitted under applicable law;
• Detecting and preventing fraud or other illegal activities;
• Complying with legal, regulatory and tax obligations.

4. Order, Shipping & Delivery Data

When you place an order on Nanihaal, we collect your name, contact details and shipping address so that we can process, pack and deliver your products safely and on time.

Orders are typically delivered within 1–7 days from the date of order confirmation, depending on your location, product availability and courier partner timelines. This delivery information may be shared with our logistics partners strictly for the purpose of pickup, shipping and delivery.

We may also store limited order history (products purchased, quantities, dates, payment mode) to help you track your orders, provide customer support and understand product performance and demand.

5. Cookies & Tracking Technologies

Our Website may use cookies and similar technologies to improve your browsing experience, remember your preferences and understand how visitors interact with the site.

• What are cookies? Cookies are small text files stored on your device by your browser when you visit a website.
• What we use them for: to keep you logged in, remember your cart, analyse traffic patterns, enhance security and measure the effectiveness of our content and campaigns.

You can control cookies through your browser settings. If you disable certain cookies, some parts of the Website may not function properly.

6. Payments & Razorpay Gateway

We use one or more third-party payment service providers, including Razorpay, to process online payments securely. When you enter your payment details on the checkout page, this information is processed directly by Razorpay (or another payment provider) in accordance with their own privacy policy and security practices. :contentReference[oaicite:3]{index=3}

We do not store your full card number, CVV or UPI PIN on our servers. We may, however, receive and store limited payment information such as the last four digits of your card, payment method, transaction ID and status for order reference, reconciliation and support.

For more details on how Razorpay handles your information, you may refer to Razorpay’s own privacy and grievance redressal resources or contact them via the details provided in their policy.

7. Sharing & Transfer of Information

We do not sell your personal information. We may share your information with:

• Service providers: such as payment gateways, courier and logistics partners, IT and hosting providers, analytics tools and customer support tools, solely to enable them to perform services on our behalf.
• Affiliates or group entities: where required for operations, compliance or support, subject to similar privacy protections.
• Regulatory or law enforcement authorities: where required by law, regulation, legal process or to protect our rights, property, safety or that of our customers or the public.

If our business is ever reorganised, merged or sold, your information may be transferred as part of that transaction, subject to applicable law and this Policy (or a successor policy that provides comparable protection).

8. Third-Party Links

Our Website may contain links to third-party websites, apps or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of such third parties. We encourage you to read the privacy policies of any third-party websites you visit.

9. Your Rights & Choices

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you;
• Request correction or updation of inaccurate or incomplete data;
• Request deletion or restriction of your personal information, subject to our legal obligations;
• Withdraw consent for marketing communications (for example, by using the unsubscribe option in our emails or by contacting us).

To exercise any of these rights, please reach out to us using the contact details given in the “Contact & Grievance Redressal” section below.

10. Data Security

We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Please keep your account password and login information confidential and do not share it with anyone. If you believe your account has been compromised, please contact us immediately.

11. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other reasons. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

Your continued use of the Website after any changes to this Policy will be deemed acceptance of those changes.

12. Applicable Law & Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Policy or your use of the Website shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India, subject to applicable law.

13. Contact & Grievance Redressal

If you have any questions, concerns or complaints regarding this Privacy Policy or our handling of your personal information, you may contact us at:

R & N Growcers LLP (Nanihaal)
Email: customercare@nanihaal.in
Phone / WhatsApp: +91 9810709552
Website: https://nanihaal.in

For payment-specific grievances related to transactions processed through third-party gateways such as Razorpay, you may also refer to the grievance / contact details provided by such payment providers on their respective websites. :contentReference[oaicite:4]{index=4}